Critical Result Routing and Notification


The HMS Critical Result Routing & Communications (CRR)

Flat line alert on a heart monitor - 3d render on detail pixelated screen

Flat line alert on a heart monitor – 3d render on detail pixelated screen

module is the part of the HMS system that delivers clinical results from the hospital’s lab systems to the correct doctor of care. This module is highly configurable and allows results to be delivered to the correct doctor of care according to the hospital or department workflow using various configuration templates.

The system also provides for escalation paths should doctors not respond in a timely manner, and integrates into the call center operations as a last resort to ensure that nothing is missed.

An important aspect of patient safety when dealing with critical results is the turnaround time to the provision of care when a critical result has been flagged. The CRR module automates this reporting by tracking responses from caregivers, and is able to provide reports to management to track compliance with clinical care.

Key Features

  •  Automated Handling of Critical Results to Physicians
  • Configurable routing rules to handle multiple workflows for notification
    • Ordering Doctor
    • Attending Doctor based on patient location
    • Rostered Doctor based on patient location
    • Time of Day
    • Custom rules
  • Exclusion Rules to avoid Notifications
    • Excluded locations
    • Excluded tests
    • Autoclose options
    • Deceased patient
    • VIP/VVIP handling
  • Automated escalations with call center integration
  • Patient Safety Performance Reports
    • Physician Turnaround time Statistics
    • Call Centre Turnaround time Statistics
  • Multiple Lab Test Results
    • Lab
    • Radiology
    • ECG
    • Microbiology
    • Pathology
    • Others
  • Integrations to major hospital systems
    • SAP/EMR for patient ADT data
    • EPIC integration
    • HL7 integration
    • SCM integration
  • Multiple notification delivery channels
    • SMS, Pager
    • Mobile App