Care Quest is a mobile application solution, called CQM, and a cloud platform. This software-as-a-service offering revolutionizes the service delivery of community-oriented health care for the masses by empowering the Community Health Workers living within the communities. It also integrates health facilities. Care Quest has three core components:
- Secure Messaging for instant communication,
- Electronic Forms for digitized data capture, and
- Care Coordination for workflow automation, tracking & monitoring of tasks.
The service delivery leverages the prevalence of Smartphones in Community Health Workers. The CQM App provides electronic forms for data collection processes with secured messaging. Broadly, the CQ platform systematizes all tasks of care coordinations, like triggers for clinical referrals, discharge follow-ups (to reduce LTFU, Loss To Follow Up), and care plan adherence.
Care Quest in Africa
The Care Quest solution has been used and proven in several African countries. Care Quest supported the project “Vikela Ekhaya: Novel Strategies to Manage Child TB at Home”, in the Kingdom of eSwatini (Swaziland). This project is led by:
- Baylor College of Medicine, Huston
- Children Foundation
- The National Tuberculosis Control Program, Ministry of Health
Phase 1 of the project has been successfully completed, covering one-quarter of the country. Phase 2 is scale-out, which will cover half the country. The program will also further include the care of:
- Human immunodeficiency virus
- Acquired immunodeficiency syndrome
Care Quest also supported a number of community projects throughout South Africa. They are:
- The “Community-Oriented Primary Care (COPC) of Peer Volunteers” in the Emakhazeni community of the Exxaro mine
- The South African research project “Effect of a Ward-based Outreach Team and Adherence Game Interventions on Retention in Care and Virological Suppression of HIV-Infected Patients”
- The “Adherence Post Street Medicine for the Homeless” implemented in four sites around the City of Johannesburg
- The “Tshwane Insulin Project”, the community-oriented improvement of diabetes management and care. This program has expanded to include other non-communicable diseases, such as hypertension.